Privacy Policy
This Privacy Policy describes how KONDRATOVA.PRO (“Site” or “we”) collects, uses, and discloses your personal information when you visit or make purchases on the Site.
Contacts
After reviewing this policy, if you have any additional questions, would like more detailed information about our privacy practices, or would like to file a complaint, please contact us by email at olga@kondratova.pro or by mail using the details below: Ulica Janeza Pavla II 13, 1000 Ljubljana, Slovenia.
Collection of personal information
When you visit our website, we collect certain information about your device, how you interact with the site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about a specific individual (including the information below) as "Personal Information." See the list below for more details about what personal information we collect and why.
Device Information
Purpose of collection: to load the website specifically for you and to perform website usage analytics to optimize our website.
Collection Source: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
Disclosure for Business Purposes: Shared with the Shopify platform.
Personal information collected: web browser version, IP address, time zone, cookie information, which sites or products you view, search queries, and how you interact with the site.
Order information
Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange for delivery and provide you with invoices and/or order confirmations, communicate with you, check our orders for potential risks or fraud and, in accordance with the preferences you have shared with us, provide you with information or advertising related to our products or services.
Collection source: collected from you.
Disclosure for Business Purposes: Shared with the Shopify platform.
Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Service Information
Purpose of collection: to provide support to clients.
Collection source: collected from you
Providing personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use the Shopify platform to operate our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may disclose your personal information in accordance with applicable laws and regulations, to respond to a court order, search warrant, or other lawful request for information that we receive, or to protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you.
For example:
We use Google Analytics to help us understand how our customers use our website. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of our website, your purchases, and your interactions with our advertising on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, using cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify audiences to help us show ads on other websites with our advertising partners to customers who have purchased from other Shopify merchants and who may also be interested in what we offer. We also share information about your website usage, your purchases, and the email address associated with your purchases with Shopify audiences, which allows other Shopify merchants to offer you offers that may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (NAI) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by following the links below:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Association's Digital Advertising Opt-Out Portal at https://optout.aboutads.info/.
Use of personal information
We use your personal information to provide you with our services, including: offering products for sale, processing payments, delivering and fulfilling your order, and informing you about new products, services, and offers.
Legal basis
According to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information on the following legal grounds:
Your consent;
Performance of the contract between you and the Site;
Complying with our legal obligations;
Protecting your vital interests;
Carrying out a task carried out in the public interest;
To protect our legitimate interests, which do not override your fundamental legal rights and freedoms.
Preservation
When you place an order through the Website, we retain your personal information for our records until you request erasure. For more information about your right to erasure, please see the "Your Rights" section below.
Automated decision making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling), where such decision-making has legal significance for you or otherwise significantly affects you.
We make fully automated decisions that have legal or other significant effects using customer data.
The Shopify platform uses limited automated decision-making to prevent fraud that does not have a legal or other material effect on you.
Services that include elements of automated decision making include:
A temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist is maintained for a short period of time.
A temporary blacklist of credit cards linked to IP address blacklists. This blacklist is maintained for a short period of time.
Sale of personal information
If you are a resident of the EEA, you have access to your personal information and the right to request its correction, updating, or deletion. If you would like to exercise these rights, please contact us using the contact information below.
If you are a resident of the EEA, you also have the right to correct, update, or delete your personal information that we retain. If you would like to exercise these rights, please contact us using the contact information below.
Additionally, if you are a resident of the EEA, please note that we process your information to fulfill contracts we may have with you (for example, if you place an order through the Website) or otherwise based on our legitimate business interests described above. Please note that your information will be transferred outside the European Economic Area, including to Canada and the United States.
Please note that we do not store your data longer than is necessary to fulfill our obligations to provide you with services or for periods established by law.
If you are a resident of the EEA, you have the right to access the information we hold about you and to request information about how we use and/or disclose your information.
Please note that we do not store or receive credit card or payment information from you. This information is provided directly to our payment processor and is not stored on our servers.